Privacy Policy

Who we are

Keyline Connect Inc. ("Keyline Connect," "keyline," "we," "us," or "our") is a corporation incorporated under the laws of the Province of British Columbia, Canada. We operate the keyline platform at keylineconnect.com and the keyline mobile apps for iOS and Android.

Keyline Connect Inc. is the organization responsible for the personal information described in this policy. Our address is 999 Seymour Street, Vancouver, British Columbia V6B 0M5, Canada, and our privacy contact is info@keylineconnect.com.

Summary

keyline is a private workspace where a real estate agent and their clients manage a transaction together: messages, documents, key dates and tasks in one place.

We collect only what the service needs to work, and we use it only to operate keyline for you. We do not sell your personal information, we do not share it with advertising networks, we do not use it for third-party advertising, and we do not use your messages or documents to train machine learning models. You can delete your account and its data from inside the app at any time.

Information we collect

We collect the following categories of information.

• Account information. Your name, email address, and the city you work or buy in. Agents may also provide a brokerage name and phone number. A profile photo if you choose to upload one.
• Authentication information. If you sign in with Google or Apple, we receive your name and email address from that provider in order to create and identify your account. We never receive or store your Google or Apple password. If you sign in with an email and password instead, your password is stored only as a salted cryptographic hash by our authentication provider, and is never visible to us.
• Content you create. Messages you send in a deal space, documents and photos you upload, notes, tasks, key dates, showings, milestones, and the contacts an agent chooses to import. This content is yours; we store and transmit it so the service works.
• Transaction information. For agents who subscribe, we store a subscription status, trial end date, and a customer identifier issued by our payment processor. We never see or store your full card number — card details go directly to Stripe and are handled under their terms.
• Device and notification information. If you enable notifications, we store a push notification token for your device so we can deliver alerts about your own deals. We do not use this token for advertising or profiling.
• Website usage information. On our public marketing website we record page views, the referring site, a coarse device type (phone, tablet or desktop), and an approximate location. Your IP address is used only momentarily to derive that approximate location and is never stored by us.
• Support information. If you contact support or report a message, we receive what you send us, which may include the reported content and the account involved, so we can investigate.

How we use your information

We use your information only to provide, secure and improve keyline. Specifically:

• To run the service. Creating your account, authenticating you, showing your deal spaces, delivering your messages and documents, and keeping your key dates and tasks in sync across the web and mobile apps.
• To connect you with the right people. Showing an agent to clients they work with, letting a client find an agent who has chosen to be listed in the keyline agent network, and processing invitations and referral links you choose to use.
• To notify you. Sending transactional email and push notifications about your own activity — an invitation, a new message, an approaching deadline, a billing or trial notice. We do not send marketing email to clients.
• To take payment. Managing subscriptions, trials and invoices for agents, through our payment processor.
• To keep keyline safe. Investigating reports, enforcing our terms, preventing abuse, and diagnosing technical problems.
• To meet legal obligations. Retaining records and responding to lawful requests where we are required to do so.

What we do not do

We do not sell your personal information. We have never sold it and we do not share it with data brokers.

We do not use your personal information for third-party advertising, we do not embed advertising SDKs or ad networks in our apps, and we do not track you across other companies’ apps or websites.

We do not use your messages, documents or other deal content to train machine learning or artificial intelligence models.

We do not read your deal content except where strictly necessary to investigate a report you or another participant submits, to resolve a technical fault, or where required by law.

How your information is shared

We share information in a small number of defined circumstances, and in no others.

• With the people in your deal space. Messages, documents and deal details are visible to the participants of that deal space — your agent and any client they have invited to it. This is the core purpose of the product.
• In the agent network. If an agent turns on "Accepting new clients," their name, city and brokerage become visible to clients browsing the agent network. This is off by default and an agent can turn it off at any time. Clients are never listed.
• With service providers. We use a small number of processors to operate keyline. They may process your information only on our instructions and only to provide their service to us. They are listed in the next section.
• For legal reasons. We may disclose information where we are required to by law, or where necessary to protect the rights, safety or property of our users or of Keyline Connect Inc.
• In a business transfer. If Keyline Connect Inc. is involved in a merger, acquisition or sale of assets, your information may be transferred. We will give notice before your information becomes subject to a materially different privacy policy.

Service providers we use

These are the third parties that process personal information on our behalf, and what each one handles.

• Supabase. Database, authentication and file storage. Holds your account, deal content and uploaded documents.
• Vercel. Hosting and delivery of our website and application.
• Stripe. Subscription billing and payment processing for agents. Stripe receives card details directly; we do not.
• Resend. Delivery of transactional email such as invitations and notifications.
• Expo, Apple Push Notification service and Firebase Cloud Messaging. Delivery of push notifications to your device.
• ipapi.co. Converting a website visitor’s IP address into an approximate city and country. Used only on our marketing website.
• Google and Apple. Only if you choose to sign in with them, to verify your identity and provide your name and email address.

Data retention

We keep your personal information for as long as your account is active, because the service exists to keep your transaction history available to you.

If an agent’s subscription lapses, the account moves to a read-only state rather than being deleted, so no one loses access to the record of their transaction.

When you delete your account, your personal information and content are deleted as described in the next section. Website analytics records are not linked to your account and are retained in aggregate. Live visitor records on our marketing site are discarded automatically within fifteen minutes. We may retain a limited record where we are legally required to, such as billing records needed for tax and accounting purposes.

Security

All data is encrypted in transit using TLS, and encrypted at rest by our infrastructure provider.

Access to your deal spaces is enforced at the database level, so a user can only read the deals they participate in — not by the application alone. Passwords are stored only as salted cryptographic hashes. Administrative access to production systems is limited to those who need it.

No system can be guaranteed perfectly secure. If we become aware of a breach affecting your personal information, we will notify you and the applicable regulator as required by law.

Deleting your account and your data

You can permanently delete your keyline account and its data yourself, at any time, without contacting us.

In the mobile apps, go to Settings and choose Delete account. On the web, go to Settings and choose Delete account, or visit keylineconnect.com/delete-account. You will be asked to confirm, because the deletion is permanent and cannot be undone.

Deleting your account removes your profile, your messages, your uploaded documents and photos, your notes, tasks and deal records, and any push notification tokens for your devices. Content you contributed to a shared deal space is removed along with your account.

If you would rather we did it for you, email info@keylineconnect.com from the address on your account and we will delete it for you. We may retain a minimal record of billing transactions where tax or accounting law requires it.

Your rights

You have the right to access the personal information we hold about you, to correct it if it is wrong, to delete it, to withdraw consent to its use, and to ask us to provide it in a portable form.

Most of these you can exercise directly in the app: your profile is editable in Settings, your content is visible to you in your deal spaces, and account deletion is available in Settings. For anything else, email info@keylineconnect.com.

Users in Canada have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), and may complain to the Office of the Privacy Commissioner of Canada. Users in the European Economic Area and the United Kingdom have rights under the GDPR and may complain to their local supervisory authority. Users in California have rights under the CCPA, including the right not to be discriminated against for exercising them; note that we do not sell personal information.

We aim to respond to any request within 3 business days and in any event within the time limits set by applicable law.

Children’s privacy

keyline is a professional tool for real estate transactions and is not directed to children. The service is intended for users aged 18 and over, and we do not knowingly collect personal information from children under 13 — or under 16 in jurisdictions where that is the applicable threshold.

If you believe a child has provided us with personal information, contact info@keylineconnect.com and we will delete it promptly.

Where your information is held

Your account and deal data are stored on infrastructure located in Canada. Some of our service providers may process limited information in other countries, including the United States, in order to provide their service — for example delivering an email or a push notification.

Where information is transferred outside your country, we rely on the contractual protections offered by those providers and remain accountable for it under Canadian law.

Changes to this policy

We may update this policy as the service changes. When we do, we will revise the "Last updated" date at the top of this page.

If we make a material change to how we handle your personal information, we will give you notice before it takes effect — by email to the address on your account, or by a notice in the app — so you have a chance to review it. Continuing to use keyline after a change takes effect means you accept the updated policy.

Contact us

For privacy questions, requests or complaints, contact Keyline Connect Inc. at info@keylineconnect.com, or by mail at 999 Seymour Street, Vancouver, British Columbia V6B 0M5, Canada.

We aim to respond to all inquiries within 3 business days.